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Delivery
How much does delivery cost?
The postage (shipping) options and costs will be clearly displayed on the checkout page once you've entered your address, and will depend on where you live, and in some cases the size and weight of your order. We send via Evri (the new name for Hermes) or Royal Mail. Please note that the delivery times shown are expected, but not guaranteed.
| Country | Cost | Details |
|---|---|---|
| UK Standard | £3.50 for orders of less than £30. Free for orders over £30 | 2-5 working days (untracked - Royal Mail) (tracked - Evri) |
| UK Next Day | £5.99 for all orders with in stock items | (Evri). Available for the majority of postcodes in England and Wales, and selected postcodes in Scotland. Not currently available for Northern Ireland, Isle of Man, Isles of Scilly or Channel Islands. Orders must be placed before 2pm Mon-Fri to guarantee same day despatch; orders placed after 2pm or at weekends will be despatched on the next working day. All items in your basket must be in stock to be eligible; we are unable to offer next day delivery on pre-order items. |
| Ireland | €5.99 for orders up to €49.99. Free for orders over €50 | 5-7 working days (untracked - Royal Mail) (tracked - Evri) |
| Austria, Belgium, Germany, France, Netherlands | €6.99 for orders up to €49.99. Free for orders over €50 | 5-7 working days (untracked - Royal Mail) (tracked - Evri) |
| Italy, Spain & Portugal | €9.99 for orders up to €49.99. Free for orders over €50 | 7-9 working days (untracked - Royal Mail) (tracked - Evri) |
| Finland, Denmark, Sweden | €12.99 for orders up to €39.99. Free for orders over €40 | 6-9 working days (untracked - Royal Mail) (tracked - Evri) |
| Canada | Price dependent upon weight | 11-12 working days (untracked - Royal Mail) (tracked - Evri) |
| Australia | Price dependent upon weight | 11-12 working days (untracked - Royal Mail) (tracked - Evri) |
| Rest of Europe | Price dependent upon weight | 10-14 working days |
| USA | Price dependent upon weight For better shipping rates including FREE delivery options head to CraftStash.us |
7-9 working days |
| Rest of World | Price dependent upon weight | 12-14 working days |
International delivery
We currently deliver to the UK, Europe, the United States of America, Canada, Australia, New Zealand and South Africa. We’re adding more countries to our shipping destinations all of the time so watch out, if we’re not shipping to you currently, we will be soon. If you're shopping from the US, we recommend you head over to CraftStash.us for the best shipping rates plus FREE delivery options.
Please note that since we're based in the UK, some of our prices are stated in British pounds and include VAT (sales tax) at the current UK rate. EU customers will have the tax updated to the rate of their country once country is entered at the checkout.
Since Brexit, some orders take a little longer to clear through customs than they previously did. Some countries are also applying additional levies on packages which is out of our control and the charges applied is determined by each country. We are working hard to alleviate these issues for our customers.
All customs duties paid on European delivery
We are pleased to offer an improved service to our EU customers. The price you pay at the checkout includes your own country's tax rate, negating the need to pay duty on your order's arrival into your country. This allows us to offer you a faster service to get you crafting even sooner!
KEEP THIS ROW IN BUT HIDDEN - IT KEEPS THE FORMATTING OF THE TABLE
Christmas Delivery
We recommend you place your order no later than 3pm (GMT) on Thursday 10 December 2020 to receive your order in time for Christmas.
Do you offer free delivery?
Yes! We've improved our delivery service and extended free shipping options to the US. You just need to have enough in your order to qualify, see below for the thresholds:
| Country | Minimum Order Value | Expected delivery |
|---|---|---|
| USA Mainland | Free on orders over $70 | 10-14 working days |
| Non-Mainland USA | Free on orders over $85 | 10-14 working days |
How much does delivery cost?
The postage (shipping) options and costs will be clearly displayed on the checkout page once you've entered your address. The table below summarises the key points:
| Option | Cost | Expected delivery |
|---|---|---|
| Mainland USA | $9.99 for orders up to $69.99 (excl tax). Free for orders over $70 (excl tax) | 10-14 working days |
| Non-Mainland USA | $19.99 for orders up to $84.99 (exc tax). Free for orders over $85 (excl tax) | 10-14 working days |
Please note that the delivery times shown are expected, but not guaranteed.