Delivery
Where do you deliver to?
We deliver to the UK, Europe, Canada, Australia, New Zealand and South Africa. If you're in the United States of America, you need to head over to CraftStash.us
Please note that since we're based in the UK, our prices are stated in British pounds and include VAT (sales tax) at the current UK rate. EU customers will have the tax updated to the rate of their country once country is entered at the checkout.
The price you pay at the checkout includes your own country's tax rate, negating the need to pay duty on your order's arrival into your country.
How long will delivery take?
Please see the table below for details relevant to your country. Please note that the delivery times shown are typical, but not guaranteed. Please also note that as we are a small team, during extremely busy periods it may take a few days for us to despatch your order. If you need an order urgently and are in the UK, we do offer a Next Day shipping option.
How much does delivery cost?
Please see the table below for details relevant to your country. The postage (shipping) options and costs will be clearly displayed on the checkout page once you have entered your address, and will depend on where you live, and in some cases the size and weight of your order.
| Country | Cost | Details |
|---|---|---|
| UK Standard | £3.95 for orders of less than £30. Free for orders over £30 | 2-5 working days (untracked - Royal Mail) (tracked - Evri) |
| UK Next Day | £5.99 for all orders with in stock items | (Evri). Available for the majority of postcodes in England and Wales, and selected postcodes in Scotland. Not currently available for Northern Ireland, Isle of Man, Isles of Scilly or Channel Islands. Orders must be placed before 2pm Mon-Fri to guarantee same day despatch; orders placed after 2pm or at weekends will be despatched on the next working day. Not available on, or on the working day before, UK Bank Holidays. All items in your basket must be in stock to be eligible; we are unable to offer next day delivery on pre-order items. |
| Ireland | €6.99 for orders up to €39.99. Free for orders over €40 | 5-7 working days (untracked - Royal Mail) (tracked - Evri) |
| Austria, Belgium, Germany, France, Netherlands | €6.99 | 5-7 working days (untracked - Royal Mail) (tracked - Evri) |
| Italy, Spain & Portugal | €9.99 | 7-9 working days (untracked - Royal Mail) (tracked - Evri) |
| Finland, Denmark, Sweden | €14.99 | 6-9 working days (untracked - Royal Mail) (tracked - Evri) |
| Canada | Price dependent upon weight. Free for orders over Can$150 (and under 2kg) | 11-12 working days (untracked - Royal Mail) (tracked - Evri) |
| Australia | Price dependent upon weight. Free for orders over Aus$150 (and less than 2kg). | 11-12 working days (untracked - Royal Mail) (tracked - Evri) |
| Rest of Europe | Price dependent upon weight | 10-14 working days |
| Rest of World | Price dependent upon weight | 12-14 working days |
KEEP THIS ROW IN BUT HIDDEN - IT KEEPS THE FORMATTING OF THE TABLE
Christmas Delivery
We recommend you place your order no later than 3pm (GMT) on Thursday 10 December 2020 to receive your order in time for Christmas.
Do you offer free delivery?
Yes! We've improved our delivery service and extended free shipping options to the US. You just need to have enough in your order to qualify, see below for the thresholds:
| Country | Minimum Order Value | Expected delivery |
|---|---|---|
| USA Mainland | Free on orders over $70 | 10-14 working days |
| Non-Mainland USA | Free on orders over $85 | 10-14 working days |
How much does delivery cost?
The postage (shipping) options and costs will be clearly displayed on the checkout page once you've entered your address. The table below summarises the key points:
| Option | Cost | Expected delivery |
|---|---|---|
| Mainland USA | $9.99 for orders up to $69.99 (excl tax). Free for orders over $70 (excl tax) | 10-14 working days |
| Non-Mainland USA | $19.99 for orders up to $84.99 (exc tax). Free for orders over $85 (excl tax) | 10-14 working days |
Please note that the delivery times shown are expected, but not guaranteed.
