Papercraft Society Frequently Asked Questions
What is Papercraft Society?
Papercraft Society is a subscription-based craft kit that is a little bit of papercrafting luxury delivered direct to your door every month. Every box from Papercraft Society is packed with exclusive dies, stamps, embossing folders, papers and stash from the UK’s best celebrity designers and top brands. The box also includes an amazing booklet of inspiration packed with projects and links to online videos to inspire and help you make stunning creations.
Discover something new today, join the fun, join Papercraft Society.
How do I log into my subscription account online?
You can log into your account by clicking here
How do I get my exclusive password for the video tutorials?
You will find the password for the video tutorials inside the box each month and we'll email you with all relevant links & details.
How do I get in contact with you?
You can speak to one of our lovely customer service team by contacting email@example.com or by calling +44 (0)161 327 0035
How do I subscribe?
Subscribing to Papercraft Society is quick and easy. Simply subscribe only at https://www.craftstash.co.uk/papercraftsociety. Please note we are unable to accept orders over the phone as our subscription system does not allow us to add orders manually.
How do I pay?
When you join Papercraft Society you will need to pay by credit or debit card and choose from 1, 3 or 12 month subscription packages.
When will payment be taken?
Payment is taken immediately when you subscribe. Your subscription will auto-renew every 1, 3 or 12 months depending on the subscription package you have chosen. Your original payment method will be charged at these regular intervals with payment taken on the 15th of the month.
Please note, boxes are not shipped when payment is taken, ALL boxes are shipped at the same time at the end of the month so all subscribers receive them together.
Do you accept PayPal?
Our subscription system does not currently allow PayPal to be used. However we hope to be able to offer this in the next couple of months making subscribing to Papercraft Society even more convenient.
When will I receive my Papercraft Society box?
If you order the December box, you will receive the box at the start of December. Everyone's monthly box kit is shipped at the same time so you can enjoy the kit together and share makes with fellow crafters.
Can I pause my Papercraft Society subscription?
Yes you can! If you want to stay subscribed but want to pause your subscription you can. Please note pausing a subscription means you will pause your next payment. If you have paid for a 3-month or 12-month subscription pausing your subscription will occur at the end of your current payment term (3 or 12 months time).
If you have a monthly subscription it is possible to skip the next box from being shipped to you as long as you pause your subscription before your next payment is taken. You can pause your monthly subscription twice a year. Please note that you can’t skip the next box being shipped if you have already paid for it. Therefore if you have a 3-month or 6-month subscription you will receive all the boxes you have paid for.
To skip a renewal date log into your account and click on the ‘Manage‘ link in the My Subscription box. You will then be taken to a screen where you can select ‘Pause my subscription‘.
How do I cancel my subscription to Papercraft Society?
You may cancel at any time, however we will send you any future boxes you have already paid for. Cancelling you subscription will cancel your payment for any subsequent boxes thereafter.
To cancel simply log into your account by clicking here and click on the ‘Manage’ link in the ‘My subscriptions’ box. Alternatively, you can contact us by email at firstname.lastname@example.org
Where do you ship to?
We currently ship to the UK, Europe, Mainland USA and Australia.
How is my Papercraft Society box delivered?
If you live in the UK your box will arrive 2-3 days after it is shipped via the Royal Mail postal service. Please note the size of the box is larger than most standard letterboxes. You may need to arrange for your box to be left with a neighbour or be collected from your nearest post office or depot if you are not in when it arrives. Please allow more time for overseas deliveries to be made.
How much does delivery cost?
Delivery is free to UK addresses and £8.99 per box to Europe, Mainland USA and Australia.
How do I change my address?
To change your shipping address simply log into your account by clicking here and click on the ‘Manage’ link in the ‘My subscriptions’ box. You should see your current shipping address displayed on screen and an edit button next to it to allow you to change it. Alternatively, you can contact us by email at email@example.com
Can I buy a one-off box?
The best way to guarantee you receive a box is to subscribe. Stock is strictly limited and we ship to subscribers before allocating any stock to sell as a single item. If we have any surplus stock this will be made available to purchase here
Can I buy Papercraft Society as a gift for someone else?
Yes, this is no problem at all. Simply use the ‘This is a gift’ option on the left-hand side of the checkout page when placing your order online.
How can I access my exclusive subscriber content?
Simply visit here. We'll send you the password via email when the videos tutorials are ready for you to view.
My Papercraft Society box hasn’t arrived
If you haven’t received your box ten working days after dispatch then please contact us at firstname.lastname@example.org.