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CraftStash Terms and Conditions

(1) Introduction

This website is operated by CraftStash Ltd ("CraftStash" or "we"). By using our website, you accept in full the terms and conditions set out below. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensees own the worldwide intellectual property rights in the website and material on the website. All product trademarks and copyrights are acknowledged as the property of their respective owners.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own use. However you may not republish material from this website in any form whatsoever, or store material from this website in any public or private electronic retrieval system without the prior written consent of CraftStash.

(4) Limitations of liability

Whilst every care is taken in the preparation of this website, where no charge is made for the information it provides, you acknowledge that it would be unreasonable to hold us responsible for the accuracy or timeliness of the information, or any event or consequence arising as a result of the information.

(5) Content submitted to the website

You are responsible for any text, music, photographs or other content ('Content') which you post, upload or display (publicly or privately) on the website. You warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws. You warrant that you will not use our website for purposes related to marketing without our express written consent. We reserve the right to edit, delete, move or remove any Content without notice and for any reason. We also reserve the right to record the IP address from which any content is posted, uploaded or displayed.

All Content submitted to the website is sent on the basis of a non-exclusive transferable worldwide licence to CraftStash unless otherwise agreed in writing prior to posting, uploading or displaying; and by posting, uploading or displaying any such Content you warrant that you own the intellectual property in the Content or that you have a licence from the owner of these rights to post, upload or display the Content. CraftStash may use, reproduce, modify, publish, edit, translate, distribute and display the Content in any media or medium, or any form, format or forum now known or hereinafter developed, for any purpose, in perpetuity.

You should, as soon as practicable (but in any event within 7 working days) inform CraftStash in writing of any claim or complaint against you which comes to your notice in relation to the content you have uploaded, whereby it appears that you or CraftStash may become liable in respect of a breach of any content rules listed in this document. You will:

a) take such reasonable action to avoid dispute resist appeal compromise or contest liability as may be requested by CraftStash; and

b) make available to CraftStash such persons and all such information as CraftStash may reasonably require for avoiding disputing resisting appealing compromising or contesting any such liability.

(6) Restricted access

We reserve the right to restrict access to the website, or certain parts of the website, at any time. We may provide you with a user account name and password enabling you to access certain parts of the website; in this case it is your responsibility to keep the user account name and password confidential. You are responsible for activities which occur under your user account name. We reserve the right to disable, modify or delete your user account and/or password at any time and for any reason and we do not have to disclose an explanation for such action taken by us but reserve the right to make such disclosure.

(7) Reviews and gallery

Registration for our reviews and gallery is free. By registering you agree to abide by the rules and policies set out on the registration screen. Although the administrators and moderators of CraftStash reviews will attempt to keep all objectionable messages out of the reviews, it is impossible for us to moderate all reviews at the time they are published. All messages express the views of the author, and CraftStash cannot be held responsible for the content of any Review.

(8) Email newsletters

If you create a user account for accessing certain parts of the website, you agree to receive occasional email newsletters from CraftStash containing product news and special offers. You can unsubscribe if you decide you no longer want to receive these. We will not pass your email address on to other companies without your permission.

(9) Variation of terms

We may revise these terms and conditions from time-to-time. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

(10) Advertisers on our website

If you purchase goods or services from third parties who advertise on the website, you do so at your own risk. CraftStash is not responsible for these goods or services and any queries or complaints relating to them should be addressed to the advertiser.

(11) Cancellation and refunds policy on products purchased from our website

Customers in the European Union have the right to withdraw from the purchase of an item at any time from the moment of purchase through to seven working days after the item is delivered. To cancel, simply notify us during this period by telephone or by emailing [email protected]. If you've already received the item, you must also arrange during this period for the item to be returned to us in unused and undamaged condition. We will issue a full refund for the cost of the item and postage, but reserve the right to apply an administration handling charge. Our refunds and returns policy does not affect your statutory rights.

(12) Accuracy

Whilst we take all possible measures to ensure the accuracy of information on the website, occasionally mistakes do occur. CraftStash cannot be held responsible for any consequences arising from incorrect information posted in error. In situations where incorrect pricing is mistakenly posted, CraftStash reserves the right to cancel orders placed at the incorrect price. In such instances, customers are reminded that any "confirmation" emails despatched by CraftStash are confirmations of receipt of order rather than confirmations of the formal legal acceptance of the order.

(13) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(14) Our contact details

The full name of our company is CraftStash Ltd and our address is Units 2&3 Bredbury Business Park, Bredbury Park Way, Stockport SK6 2SN, England. Telephone +44 (0)161 327 0035.

(15) Magazine promotions

Promotions & codes featured in printed publications: Offers valid whilst promotional stocks last. These offers cannot be used in conjunction with other promotions or discount codes. All prices are correct at time of going to print and may be subject to change. We reserve the right to amend or withdraw offers without further notice. Excludes bundles unless otherwise stated.

(16) New customer discounts

One discount code can be claimed per household. These offers cannot be used in conjunction with other promotions or discount codes. We reserve the right to amend or withdraw offers without further notice. Exclusions apply - these will be highlighted on promotional emails and are subject to change. We reserve the right to cancel orders if more than one code is being used per household.

(17) CraftStash VIP membership

If you purchase CraftStash VIP membership, the benefits will be activated immediately after completion of purchase and will continue until the expiration date. Your membership will last for one year from the date of purchase and will not automatically renew. You will be reminded near the end of your membership that you will need to renew if you wish to continue enjoying the benefits of being a CraftStash VIP. Please note that as CraftStash VIP is a digital subscription product from which the benefits begin immediately, our usual returns and refunds policy does not apply and we are unable to offer refunds after purchase.

The CraftStash VIP discount is available on all products except machines, subscriptions, Cricut items, gift cards, items in Clearance (which are already discounted) and VIP Exclusive Offers (which are already discounted). Your CraftStash VIP discount will be displayed in the checkout each time you place an order. Please note that if you wish to make a saving on products by becoming a VIP member, you should purchase your CraftStash membership first (and separately), before placing an order for the other items, because the discount will not apply until your VIP purchase has been completed.

We reserve the right to amend or remove CraftStash VIP Membership benefits. We reserve the right to amend the CraftStash VIP terms. We reserve the right to discontinue the CraftStash VIP membership. We shall endeavour to give reasonable notice of any changes to benefits, terms and conditions or the discontinuation of the VIP membership programme.

(18) Mobile Terms of Service

The CraftStash Ltd mobile message service (the "Service") is operated by CraftStash Ltd ("CraftStash Ltd", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to CraftStash Ltd's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CraftStash Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CraftStash Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CraftStash or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CraftStash Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CraftStash or email [email protected]

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

(19) Maximum order quantity

CraftStash reserve the right to limit the quantity of any single item purchased to a maximum of 5 units. If you wish to buy more than 5 units of any individual item please mail [email protected] to request a wholesale shipping quotation.


VAT number: GB211789604
Company registration number: 09532309
Registered address: Craft Stash Ltd, Clarke Nicklin House Brooks Drive, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3TD
Please note that the registered address should not be used for returns or general enquiries. These should be addressed to our warehouse address which is shown on our Contact Us page.