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Delivery

All customs duties paid on European delivery

We are pleased to offer an improved service to our EU customers. The price you pay at the checkout includes your own country's tax rate, negating the need to pay duty on your order's arrival into your country. This allows us to offer you a faster service to get you crafting even sooner!

International delivery

We currently deliver to the UK, Europe, the United States of America, Canada, Australia, New Zealand and South Africa. We’re adding more countries to our shipping destinations all of the time so watch out, if we’re not shipping to you currently, we will be soon.

Please note that since we're based in the UK, some of our prices are stated in British pounds and include VAT (sales tax) at the current UK rate. EU customers will have the tax updated to the rate of their country once country is entered at the checkout. you may some some pricing changes at this time.

Due to Brexit some orders may take longer to clear through customs. Some countries are also applying additional levies on packages which is out of our control and the charges applied is determined by each country. We are working hard to alleviate these issues for our customers.

Do you offer free delivery?

Yes! We offer free shipping options to the UK and some parts of Europe. You just need to have enough in your order to qualify, see below for the thresholds:

CountryMinimum Order ValueExpected delivery
UK Free on orders over £20 2-5 working days (tracked)
Ireland Free on orders over 40 6-7 working days (tracked)
Austria, Belgium, Germany, France, Netherlands Free on orders over 40 5-7 working days (tracked)
Italy, Spain & Portugal Free on orders over 50 7-9 working days (tracked)
Finland, Denmark, Sweden Free on orders over 40 6-9 working days (tracked)
Canada Free on orders over $100 11-12 working days (tracked)
Australia Free on orders over $100 11-12 working days (tracked)

How much does delivery cost?

It depends on where you live, the option you choose, and in some cases the weight of your order. The postage (shipping) options and costs will be clearly displayed on the checkout page once you've entered your address.

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The table below summarises the key points:

CountryCostExpected delivery
UK Standard £3.49 for orders of less than £20. Free for orders over £20 2-5 working days (tracked)
Ireland 6.99 for orders up to 39.99. Free for orders over 40 6-7 working days (tracked)
Austria, Belgium, Germany, France, Netherlands 10.99 for orders up to 39.99. Free for orders over 40 5-7 working days (tracked)
Italy, Spain & Portugal 14.99 for orders up to 49.99. Free for orders over 50 7-9 working days (tracked)
Finland, Denmark, Sweden 12.99 for orders up to 39.99. Free for orders over 40 6-9 working days (tracked)
Canada Price dependent upon weight for orders up to $99.99. Free for orders over $100 11-12 working days (tracked)
Australia Price dependent upon weight for orders up to $99.99. Free for orders over $100 11-12 working days (tracked)
Rest of Europe Price dependent upon weight 10-14 working days
USA Price dependent upon weight
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11-12 working days
Rest of World Price dependent upon weight 12-14 working days

Please note that the delivery times shown are expected, but not guaranteed.

Depending on the size and weight of your order, we will send it using either Hermes or Royal Mail.

KEEP THIS ROW IN BUT HIDDEN - IT KEEPS THE FORMATTING OF THE TABLE

Christmas Delivery

We recommend you place your order no later than 3pm (GMT) on Thursday 10 December 2020 to receive your order in time for Christmas.

Do you offer free delivery?

Yes! We've improved our delivery service and extended free shipping options to the US. You just need to have enough in your order to qualify, see below for the thresholds:

CountryMinimum Order ValueExpected delivery
USA Mainland Free on orders over $70 10-14 working days
Non-Mainland USA Free on orders over $85 10-14 working days

 

How much does delivery cost?

The postage (shipping) options and costs will be clearly displayed on the checkout page once you've entered your address. The table below summarises the key points:

OptionCostExpected delivery
Mainland USA $9.99 for orders up to $69.99 (excl tax). Free for orders over $70 (excl tax) 10-14 working days
Non-Mainland USA $19.99 for orders up to $84.99 (exc tax). Free for orders over $85 (excl tax) 10-14 working days

 

Please note that the delivery times shown are expected, but not guaranteed.